Privacy Policy
This Privacy Policy explains how Vibella ("we", "us", or "our") collects, uses, and shares information when you use the Vibella mobile application and related services (the "Service").
Summary: We do not sell your personal information. Purchases are processed by Apple. If you make content public, it can be visible to other users inside the app.
1. Information We Collect
1.1 Information you provide
- Account information such as username, email address, and authentication details (if you choose to create an account).
- Profile details you choose to add (for example, display name).
- Support messages and information you send to us when contacting support.
1.2 Content you create or upload
- Text you submit such as prompts, titles, or descriptions.
- Media you upload such as images, audio, or videos.
- Generated outputs such as songs, mixes, stems, or videos created using the Service.
1.3 Information collected automatically
- Device information such as device model, operating system version, language, and app version.
- Usage information such as features used, interactions, and timestamps.
- Diagnostics such as crash logs and performance data.
1.4 Purchases and subscription status
Purchases and subscriptions are processed through Apple’s App Store. We do not receive or store your payment card information. We may receive subscription status information (for example, whether your subscription is active) to enable paid features.
2. How We Use Information
We use information to:
- Provide, maintain, and improve the Service and its features.
- Process your requests and generate outputs based on your inputs.
- Sync your content across devices when you sign in (if available).
- Detect, prevent, and address fraud, abuse, and security issues.
- Provide customer support and respond to inquiries.
- Comply with legal obligations and enforce our Terms of Use.
3. Public Content
If you choose to make a song or other content public, it may be visible to other users within the app. Public content can be accessed, shared, and added to libraries by other users as part of the community features.
4. How We Share Information
We do not sell your personal information. We may share information:
- With service providers that help operate the Service (for example, hosting, analytics, and crash reporting).
- To comply with law, legal process, or lawful requests from public authorities.
- To protect the rights, safety, and security of the Service, our users, and the public.
- In connection with a business transaction such as a merger, acquisition, or sale of assets (where permitted by law).
5. Data Retention
We keep information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. If you delete your account, we will delete your personal information and associated content within a reasonable period, except where retention is required by law or necessary for legitimate purposes (for example, fraud prevention).
6. Your Choices and Rights
Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to or restrict certain processing. You can request help using the contact details below.
7. Security
We use reasonable administrative, technical, and organizational measures to protect information. No system is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
The Service is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate action.
9. Third-Party Services
The Service may include links to third-party services. Their privacy practices are governed by their own policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the "Last updated" date above and may provide additional notice in the app where required.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Email: info@ce-o-ltd.com